Shipping Policy
(Effective Date: 14-04-25
At Marshlook, we aim to deliver your favorite fashion accessories to your doorstep quickly, safely, and affordably. Below is our detailed shipping policy covering all aspects of the process.
1. Shipping Coverage
We currently ship across India via trusted courier partners.
We’re continuously working to expand our service areas. If your pin code isn’t serviceable, our team will contact you after order placement.
2. Shipping Charges
🟢 Free Shipping on all prepaid orders across India.
🟡 Cash on Delivery (COD) orders may include a small COD fee (shown during checkout).
For express or priority shipping (if available), extra charges may apply.
3. Dispatch Time
Orders are usually processed and dispatched within 1–2 business days after successful payment.
Orders placed on weekends or holidays will be processed on the next working day.
4. Delivery Time
📦 Estimated delivery time: 3–7 business days, depending on your location.
Remote or rural areas may take slightly longer due to limited courier access.
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking link via email/SMS.
You can use the link to monitor your order’s journey in real-time.
6. Delays & Exceptions
While we strive for timely deliveries, unforeseen delays due to weather, courier strikes, or holidays may occur.
In case of major delays, our support team will reach out to keep you updated.
7. Packaging & Safety
Every order is packed with care using secure, tamper-proof packaging.
If your parcel appears to be damaged or tampered with, please refuse to accept the delivery and inform us immediately.
8. Multiple Products in One Order
If your order includes multiple items, they may arrive in separate shipments depending on stock and warehouse location. You will receive tracking for each.
9. Address & Delivery Issues
Ensure your shipping address and contact details are accurate while placing the order.
If a delivery fails due to incorrect address or unavailability, the order may be cancelled or reattempted, depending on the courier’s policy.
10. International Shipping
Currently, we do not offer international shipping.
(We’re working on expanding globally in the near future. Stay tuned!)
Need Help?
Have questions about your shipment or tracking? We’re here to help.
📧 Email: hscreation92@gmail.com
📞 Phone: +91-8429543134