Return & Refund Policy
(Effective Date: 14-04-25
At Marshlook, your satisfaction is our priority. We understand that sometimes things may not go as expected — and that’s why we offer a simple, fair, and hassle-free return & refund policy.
1. Eligibility for Returns
You may request a return if:
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The product is damaged, defective, or incorrect.
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You received a different item than what you ordered.
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The product is unused, unworn, and in its original packaging with tags (if any) intact.
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The return request is raised within 7 days of delivery.
Note: We do not accept returns for items that are used, washed, or damaged due to mishandling after delivery.
2. How to Request a Return
To initiate a return:
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Go to the “Contact Us” page or email us at hscreation92@gmail.com:
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Order ID
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Reason for return
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Clear photos of the product (if damaged or wrong item)
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Our support team will verify the issue and respond within 24-48 hours with the next steps.
3. Return Pickup Process
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In most locations, we offer free reverse pickup through our delivery partners.
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Pickup will be scheduled within 2-4 working days of approval.
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In areas where pickup is not available, customers may be asked to ship the product themselves. In such cases, we will reimburse a fair courier charge (on submission of receipt).
4. Refund Process
Once the returned product is received and inspected:
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Refund will be processed within 5-7 working days.
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Refund will be credited to the original mode of payment (for prepaid orders).
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For Cash on Delivery orders, refund will be done via UPI or bank transfer (you’ll be asked for your account/UPI details).
5. Non-Returnable Items
Certain items are not eligible for return, such as:
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Used belts or accessories
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Gift cards or discount vouchers
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Clearance sale products (unless damaged)
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Customized or made-to-order items
6. Order Cancellations
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Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
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Once the item is shipped, cancellation is not possible — you may request a return after delivery instead.
7. Exchange Policy
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We do not offer direct exchanges. If you wish to get a different size or style, please return the product and place a new order.
Need Help?
If you face any issue with your order, contact us and we’ll make it right.
📧 Email: hscreation92@gmail.com
📞 Phone: +91-8429543134